Composite Decking

Maintenance

1. Dust and Dirt: Regularly clean the surface with water and a brush, following the direction of the terrace board pattern. For stronger dirt, use a pressure washer and soapy water if necessary.
2. Plants and Leaves: Remove loose debris with a brush and soak with water. For tougher dirt, use a pressure washer and soapy water or a weak 2% aqueous solution of oxalic acid.
3. Snow and Ice: Remove snow and ice with a brush or plastic shovel. To melt snow, use road salt (calcium chloride or sodium chloride). Avoid using metal tools that can damage the surface.
4. Salt Residue: Wipe loose salt residue with a brush and soak with water. Use washing detergent and warm water to remove stains. For more severe damage, let the surface dry and use fine sandpaper to remove the residue.
5. Rust: Remove loose dirt with a brush and soak with water. Use detergent and warm water for stains. For tougher dirt, use a low-concentration aqueous solution of oxalic or phosphoric acid and rinse with water.
6. Cement: Remove cement pieces with a brush and wash with a pressure washer. Use detergent and warm water for stains. For harder damage, let the surface dry and use fine sandpaper to remove the cement.
7. Food and Drink Stains: Clean with soapy water or a detergent containing acetone or methanol, wiping with a brush parallel to the terrace board pattern. For tougher stains, let the surface dry and use fine sandpaper if necessary.
8. Color and Oil Stains: Clean with soapy water or a detergent containing acetone or methanol, then wipe with a brush parallel to the terrace board pattern. For tougher stains, let the surface dry and use fine sandpaper if necessary.
9. Mould: Regular cleaning and washing prevent mould. Use a pressure washer and a brush parallel to the terrace board pattern for removal. For stronger mould, use soapy water or special anti-mould detergents.
10. Scratches: Light scratches will fade over time. For deeper scratches, use fine sandpaper, rubbing parallel to the terrace board pattern.

1. Use neutral pH solvents and detergents. Stronger detergents may bleach and permanently affect the surface color.
2. Do not use industrial chemicals, as they may permanently damage the surface.
3. To prevent scratching, use only a soft-bristled brush.
4. Use detergents containing oxalic acid and methanol at low concentrations.
5. Sandpaper with grits between 40 and 100 is recommended. Do not use a grinding machine.
6. Avoid sanding surfaces with wood patterns to preserve the relief surface.
7. When using a pressure washer, keep the nozzle at least 300 mm away from the surface.

Warranty

• Cracks in the material, excluding damages from improper installation or mechanical factors.
• Deformation and delamination caused by water absorption, excluding faulty installation causes. The warranty does not cover minimal discoloration from natural factors. The target color stabilizes approximately 60 days after installation.

• The warranty is valid for up to two years, starting from the delivery date, if the product is used as intended and the installation and user manual is adhered to.
• The buyer must inspect the product upon receipt. Any visible defects or damage must be recorded immediately. The seller is not obligated to process later complaints.
• Faulty products must be reported to the seller in writing within seven calendar days of receipt. If the defect was not immediately visible, it must be reported immediately upon discovery. The seller will respond within 14 calendar days with a cause and solution.
• If a defect is discovered, the seller may repair, replace, or refund the product cost. The seller decides the suitable solution. If necessary, a third-party expert may be involved to determine the cause of the defect, with costs borne by the liable party.
• Warranty cases are resolved at the seller’s location unless otherwise agreed. The buyer bears the transportation costs to the warranty repair site. Non-warranty repairs are also the buyer’s responsibility.
• The seller is not liable for the buyer’s or third parties’ contracts/agreements, loss of profit, or any other damages.
• Warranty does not cover damages from foreign objects, mechanical factors, improper storage, transport, installation, or use. It also excludes damages from extreme weather conditions or faulty construction.
• The warranty is limited to the original buyer and is non-transferable.
• The seller does not guarantee the absolute correctness of information or instructions provided in plans, drawings, technical specifications, instructions, or goods. Product samples, drawings, and technical descriptions are only used to determine approximate quality.